Our intention at Integrated Spectrum of Health is to continually grow and improve our offerings.  Your feedback supports that growth!  Please take a moment and share your experiences.

Watch this video for help with uploading documents to your Charm patient portal.

24-48 hours Monday - Friday

There are a few ways to keep up-to-date with ISH and membership:

• Members ONLY weekly email: sent on Friday every week. Includes updates, upcoming group visit dates, and education. You can also view past weekly member emails on our website member page → weekly member email archive

• Weekly community connection group visits: Tuesdays from 12:00-1:00 pm – in person and via Zoom. Google meeting invites are sent out on the last Friday of the month for the upcoming month. You can also find upcoming group visit dates/topics in the weekly member email. You can also view the group visit calendar for the most up to date schedule.

• ISH website member page: Has commonly used links and other resources for members.

• ISH Social Media: We cover various health topics on our social media channels. Follow us on Instagram and/or Facebook!

Yes. If you would like to switch active membership tiers (i.e., between Foundation and Premiere membership) you can do so at the time of your membership renewal. You cannot change membership tiers in the middle of your cycle. If you wish to transition between Foundation and Premiere membership, please reach out to Hailey via Charm message or by calling 970-403-5251

While we do not have an option to “pause” membership, there are two ways to transition out of active membership. View details on these two options here.

We ask that you notify us at least 30 days in advance. All patients who would like to take a break from active membership are requested to have a “wrap-up” visit with Lynn before transitioning out of active membership.

You can schedule additional visits with Lynn as needed.

Foundation members get 20% off additional visits.

Premiere members get 30% off additional visits.

You can schedule your appointments with Lynn here. To claim membership visit minutes choose 45 min in person or virtual option and add your code.

To claim your member benefits (visit minutes), you will need your code. To automatically apply your code when scheduling a visit, the easiest way is to schedule through your “Payment Confirmation” email that you receive each month on the date of your membership renewal.

Need help finding your code? See this visual

Yes! ISH weekly community connection group visits are for you. If you would like to suggest or request a topic for a group visit, you can do so here.

Yes, we encourage feedback. Our membership model is designed with you in mind. Any and all feedback is welcomed. You can provide feedback anonomously through the linked form:

Refund requests must be made within 30 days of the purchase date. To request a refund, please reach out to Hailey via charm message or email support@integratedspectrumofhealth.com

All refunds will be processed with a 3% deduction to cover payment processing fees.

The refund will be credited back to the original method of payment within 5-10 business days after approval of the request.

Refunds are not applicable for private visits with Lynn or ISH nutritionist, as these are a part of ISH monthly membership.

ISH cancelation policy for Lynn Joselyn PA-C, IFMCP, CFSP™ and ISH Nutritionist private medical visits:

In order to serve you best and continue to grow, we ask for 24-hour notice prior to session cancellation. Cancellations must be within Acuity, using the Cancel Appointment link on your confirmation email, by contacting ISH through Charm message or calling the office phone 970-403-5251.

Please note that appointments canceled with less than 12-hour notice will result in forfeiture of that month's appointment. Clients may reschedule for the following month based on availability.

Additionally, failure to attend a scheduled appointment without prior notice (no-show) will result in forfeiture of that session and include a $60 No-Show Fee. If the No-Show is for an initial visit with either Lynn Joselyn PA-C, IFMCP, CFSP™ or ISH Nutritionist you will be responsible for the complete visit fee $399.00 and $120.00 accordingly.

We appreciate your understanding and cooperation regarding our cancellation policy.

If you have an amount due in your Charm patient portal, follow the steps below to make a payment:

1. Log in to your Charm Patient portal

2. Go to Billing

3. Click on the 'Make Payment' button.

4. Enable the 'Charge Card on File' checkbox if you have a card. If not, fill in your card details.

5. Click on the 'Make Payment' button.

6. Once the payment is through, you can view or download the receipts under the 'Receipts' tab. This tab displays payments made to ISH using Charm PHR.

Acuity Scheduling is used to bill for monthly ISH membership plans. If you need to change the card on file....

1. Please contact ISH patient care coordinator, Hailey, via charm message or email support@integratedspectrumofhealth.com

2. Hailey will share a link to your Acuity Client Page

3. On your acuity client page, select Change card

4. Enter your new card information and select Update Credit Card